Handling Orders
We aim to deliver your Dormeleven items as quickly as possible. Typically, orders are processed within 2 to 4 business days. Please keep in mind that weekends and holidays are not included in this timeframe. During busy seasons, such as holidays, processing may take a bit longer.
Domestic Orders
All U.S. orders are shipped via USPS or UPS. If your package is refused or returned due to delivery issues, a 20% handling fee will be deducted from your store credit upon receipt of the item. Please note that shipping charges are non-refundable. If you would like us to resend your order, an additional shipping fee will apply.
Express shipping is offered on certain orders. To check availability, please get in touch with us at support@dormeleven.co before placing your order.
If you think your package was delivered incorrectly or is lost, please file a claim with the carrier directly. After that, contact us with your claim number so we can assist you.
International Orders
We are excited to offer worldwide shipping through UPS and DHL. Shipping times may vary based on your location. While we strive to minimize duties, please note that some countries may require you to pay customs fees, import duties, or local taxes upon the arrival of your order. Your country's regulations determine these fees and must be settled in order to receive your package.
If you choose not to pay these fees and your order is returned to us, a 20% restocking fee will be deducted from your store credit. Please note that shipping costs are non-refundable. If you would like your package to be resent, you will need to pay the new shipping charge. Otherwise, the order will be forfeited.
Returns and Size Exchanges
As a small business that is still growing, we are currently unable to offer returns. We encourage you to review the size charts and product details carefully before placing your order. If you find that you need a different size, please email us at support@dormeleven.co within 7 days of receiving your order. While we cannot guarantee an exchange, we will do our best to accommodate your request if the item you need is available. Thank you for your understanding!
Pre-Orders
We are pleased to announce that we are offering pre-orders for select items! Each product page will clearly display the estimated delivery date, so please review it carefully before completing your purchase.
Please note that pre-orders cannot be shipped via express delivery, and release dates may vary slightly. We will keep you informed about any changes as they arise.
Once the stock arrives, please allow 3 to 5 business days for us to process your order. If you purchase both in-stock items and pre-order items, your entire order will be shipped together when the pre-order item is ready.